Newcastle United Executive Club Partners ITC Service pride themselves on the delivery of first class, comprehensive IT support services and innovative IT solutions.
ITC are specialists in provided unlimited remote and on-site IT support throughout the North East and the UK, and are well known for their exceptional service with a 96% client retention rate.
Managing Director at ITC Service, Peter Anderson, discusses how finding a reliable IT support company can be daunting. But to help your business make an informed decision, here are five key factors for you to look for in an IT Support company:
Experience – Look for a well established business that has the right technical experience. Ask questions about their qualifications and certifications to ensure they have the knowledge to handle your IT issues.
24/7 Availability – Good technical support should be available 24/7. They also be able to respond to any problems that have been reported as soon as possible.
Prompt Responses – It’s not enough for a company to simply be available 24/7; they should also respond quickly when contacted by their clients so that any problems can be addressed as soon as possible.
Proactive Solutions – A reliable IT support company should continue to be ahead of potential problems instead of waiting for them to occur before responding. Continuous monitoring and maintenance of systems can help prevent costly repairs in the future.
Affordability – Look around for companies that offer competitive price, while still providing a comprehensive IT support service when needed.
Supporting over 450 businesses throughout the North East, nationally and internationally in all sectors – nothing is too much of a challenge and they deliver the same exceptional service to businesses regardless of their size, location and status.
To find out more on how ITC can help your business, visit: https://itcservice.co.uk/